Having never been waxed before, I was slightly apprehensive. Connie called me before my appointment to be sure I understood the process and answer any questions. She welcomed me to arrive early to use the numbing cream she keeps on hand. She was friendly and knowledgeable and very easy to talk to. She kept my attention occupied with nice conversation while she was doing her job and it was neither awkward nor uncomfortable in any way. She is truly skilled in her craft. The room we were in was nicely decorated. She explained what she was going to do before she did it and made me feel at ease. I highly recommend using Connie for your waxing needs.